How to use it: answer each question in one or two sentences, the way you'd say it on the phone. Add a "good through" date to anything seasonal (rates, hours), so outdated answers don't linger. Leave out what you don't offer, or say plainly that you don't.
The questions, by topic
Download as a spreadsheet (CSV) Opens in Excel or Google Sheets, with an empty Answer column to fill in.
Hours and rates
- What are your hours?
- What are today's green fees for 18 holes?
- Do rates change by day or time (twilight)?
- Do you have senior, junior or twilight rates?
- Is the cart included? What's the cart fee?
- What are your 9-hole rates?
- Do you sell memberships or season passes?
- Are you open on holidays?
Weather and conditions
- How do I find out about a frost delay?
- What happens to my tee time during a frost delay?
- Do you close for rain? Who decides?
- What's your lightning policy?
- Is it cart path only today?
- What's your weather cancellation policy?
- Do you give rain checks?
- How many holes before a rain check no longer applies?
- Do rain checks expire?
- Can rain checks be used on weekends?
Policies
- What's the dress code?
- Can I wear jeans or cargo shorts?
- Are metal spikes allowed?
- Can I bring outside food, alcohol or a cooler?
- How old do kids have to be to play? Do they need an adult?
- How old do you have to be to drive a cart?
- Do you offer GHIN handicap service?
Range, lessons and leagues
- Do you have a driving range?
- What are the range hours and bucket prices?
- Is the range open before the first tee time?
- Do you have a short-game area or putting green?
- Do you offer lessons? Who teaches?
- How much are lessons? Are there packages?
- Do you run junior clinics or group lessons?
- Do you do club fittings?
- What leagues do you have, and how do I join?
Outings, events and the facility
- Do you host outings or tournaments?
- What's the minimum group size for an outing?
- Who do I talk to about an outing?
- Do you host weddings or banquets?
- How many holes, what par, what yardage?
- Can I walk the course?
- Do you rent clubs or push carts?
- Is there a restaurant or bar? What are its hours?
- How do I get there? Where do I park and check in?
- Do you sell merchandise or gift cards?
Booking
- How do I book a tee time?
- How far in advance can I book?
- What's your cancellation or no-show policy?
- Do you pair up singles? What's the largest group?
- Do you need a credit card to book?
Writing answers that work on the phone
- Lead with the answer. "Eighteen with a cart on weekends is $62" beats a paragraph about rate tiers.
- One number per sentence. Callers can't scroll back.
- Date anything seasonal. Summer rates end; the answer should end with them.
- Say what happens next. "Book online at…" or "the shop will call you back."
Tee Line's setup questionnaire uses this same list, so a course's approved answers become what the AI receptionist says, word for word.
Frequently asked questions
What questions do golfers ask a golf course most?
Rates and tee times, hours, today's conditions (frost, cart rules, closures), dress code, rain checks, lessons, leagues, outings and directions. The full list above groups them by topic.
How long should a golf course FAQ answer be?
One or two sentences, written the way you'd say it on the phone, with a date on anything seasonal.